Privacy Policy

2. General Information on Data Processing

We process personal data exclusively in accordance with applicable data protection regulations, in particular Regulation (EU) 2016/679 – the General Data Protection Regulation (GDPR) – and applicable Italian data protection laws.

Personal data includes any information relating to an identified or identifiable natural person. This includes, for example, your name, address, email address, telephone number, IP address and any information you provide when submitting a holiday, accommodation or booking enquiry.

We process personal data only where there is a legal basis for doing so, where processing is necessary to respond to an enquiry or to prepare or perform a contract, or where you have given your consent.

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3. Website Provision and Hosting

This website was created using Wix Studio and is hosted on the Wix platform.

The service provider is:

Wix.com Ltd.
5 Yunitsman Street
Tel Aviv, Israel

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When you visit this website, certain technical data may be processed automatically. This may include your IP address, date and time of access, pages and files accessed, amount of data transferred, browser type and version, operating system, device type, referrer URL, and information about technical errors and security incidents.

The processing of this data is necessary to provide the website, ensure its stability and security, and detect misuse or technical problems.

The legal basis for this processing is Article 6(1)(f) GDPR. Our legitimate interest lies in providing a secure, stable and fully functional website.

Wix processes personal data in connection with the services provided on the basis of appropriate data processing agreements.

 

4. Domain Management and Email Communication

The domain of this website and the technical email infrastructure are managed or provided by:

KONVERTO AG
Bruno-Buozzi-Str. 8
39100 Bolzano
South Tyrol – Italy

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The website itself is not hosted by Konverto but is provided through Wix.

If you contact us by email or if an enquiry submitted through our contact form is forwarded to our business email inbox, the information contained in your message will be processed through our email provider's systems.

This processing is carried out to respond to your message, communicate with you and, where applicable, prepare or fulfil a booking or another contractual relationship.

The legal basis is Article 6(1)(b) GDPR where the communication relates to the initiation or performance of a contract.

For general communications, processing is based on our legitimate interest in handling business correspondence in accordance with Article 6(1)(f) GDPR.

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5. Enquiry Form

Our website provides an enquiry form through which you can request a non-binding offer for a stay at Hotel Tenne.

The following information may be processed when you submit the form:

Arrival and departure dates, number of adults and children, preferred meal plan, selected offer or package, preferred accommodation or room type, first name, last name, email address, telephone number, address, postal code, city, country, your message or additional information about your planned stay, as well as the time of submission and technical information relating to the form submission.

Fields marked as mandatory are required to identify and process your enquiry. All other information is provided voluntarily.

The information submitted through the form is processed within Wix systems and may be stored in its form or contact management tools. In addition, a notification or copy of your enquiry may be sent to our business email inbox.

We use the information you provide primarily to respond to your enquiry, contact you, check availability, prepare a personalised offer, arrange the requested travel and accommodation services, take steps prior to entering into a contract and, where applicable, process a subsequent booking.

The legal basis is Article 6(1)(b) GDPR where your enquiry relates to a possible reservation or the conclusion of an accommodation contract.

For other contact enquiries, processing is based on Article 6(1)(f) GDPR.

Data received through the enquiry form will not be used for newsletters or other electronic marketing activities without your separate consent.

If no booking or contractual relationship is established, the data will generally be deleted no later than 24 months after the communication has been concluded, unless statutory retention obligations apply or longer storage is necessary for the establishment, exercise or defence of legal claims.

If a booking or another contractual relationship is established, the necessary data may be transferred to Hotel Tenne's guest, booking, administration and accounting systems and retained in accordance with statutory retention requirements.

Please do not include particularly sensitive personal data in the free-text message field unless such information is necessary for your enquiry.

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6. Wix Analytics

We use Wix Analytics, the analytics tool integrated into Wix. This allows us to understand how our website is used, which pages are visited most frequently and which sources bring visitors to our website.

The information processed may include pages visited, the time and duration of a visit, approximate geographical location, traffic source, browser used, operating system, device type, interactions with the website, and technical usage and session data.

Where Wix Analytics uses cookies or similar technologies that are not strictly necessary, these technologies will only be used with your consent.

The legal basis is Article 6(1)(a) GDPR.

You can change or withdraw your consent at any time with effect for the future through the cookie settings on this website.

Technically necessary data processed by Wix to ensure the secure operation of the website may be processed independently on the basis of Article 6(1)(f) GDPR.

 

7. Google Tag and Google Analytics 4

We use Google Tag and the web analytics service Google Analytics 4 on this website.

The provider for users within the European Economic Area is:

Google Ireland Limited
Gordon House
Barrow Street
Dublin 4
Ireland

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Google Analytics allows us to statistically evaluate the use of our website and improve our online services.

The information processed may include pages visited, the time and duration of visits, interactions with the website, traffic sources, browser and operating system, device type and screen resolution, approximate geographical location, technical identifiers, navigation data and event data.

Google uses IP addresses, among other purposes, for technical processing and to determine approximate geographical location.

According to Google, individual IP addresses of users from the European Union, Switzerland and the United Kingdom are not logged or stored in Google Analytics.

Google Analytics and related non-essential analytics technologies are only loaded or activated if you have consented to the relevant category through the cookie banner.

The legal basis is Article 6(1)(a) GDPR.

You can withdraw or change your consent at any time with effect for the future through the cookie settings on this website.

Recipients of data may include Google Ireland Limited, Google LLC and other service providers engaged by Google.

The processing of personal data outside the European Economic Area, particularly in the United States, cannot be completely ruled out. The applicable data protection mechanisms for international data transfers are used.

We do not use information collected through Google Analytics to personally identify individual visitors.

 

8. External Link to Google Maps

Our website provides an external link to Google Maps to help you plan your journey and find directions to Hotel Tenne.

The provider is:

Google Ireland Limited
Gordon House
Barrow Street
Dublin 4
Ireland

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Google Maps is not automatically loaded when you visit our website through this external link.

A connection to Google is only established when you click the corresponding Google Maps link or button.

By clicking the link, you leave our website and are redirected to Google Maps.

In this process, information such as your IP address, device and browser details, time of access and, where applicable, location data may be transmitted to Google.

Google is responsible for the subsequent processing of this data in accordance with its own privacy policy.

The processing of personal data outside the European Economic Area cannot be ruled out.

The provision of this link is based on our legitimate interest in offering guests and prospective visitors a convenient way to plan their journey and route, in accordance with Article 6(1)(f) GDPR.

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9. Cookies and Consent Management

This website uses cookies and similar technologies.

Cookies are small files or pieces of information that can be stored on or accessed from a visitor's device. They may be necessary for the technical operation of a website, to save preferences or to analyse website usage.

Strictly necessary cookies and technologies are used where required for the secure and proper functioning of the website.

They may serve purposes such as security, fraud prevention, network management, session management or storing your privacy preferences.

Where consent is not required, processing is based on our legitimate interest in providing a secure and functional website in accordance with Article 6(1)(f) GDPR and the applicable Italian regulations concerning technical cookies and similar technologies.

Analytics, marketing and other non-essential cookies or tracking technologies are only used if you have given your prior consent.

The legal basis is Article 6(1)(a) GDPR.

To manage and document your cookie preferences, we use Usercentrics for Wix, the consent management solution integrated into Wix.

Your preferences are stored so that they can be taken into account during subsequent visits to our website.

You can change your preferences at any time through the cookie settings on this website or withdraw previously given consent with effect for the future.

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10. External Links and Instagram

Our website contains links to external websites and services, including our Instagram profile and various information and tourism websites.

When you simply visit our website, content from these external providers is generally not loaded through ordinary external links.

A connection to the respective provider is only established when you click the corresponding link.

From that point onwards, the privacy policies and data processing conditions of the respective external provider apply.

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11. Recipients of Personal Data

Where necessary, personal data may be transferred to the following recipients in particular:

Wix, as our website, form and analytics service provider; Konverto, as our domain and email service provider; Google, in connection with analytics functions you have consented to or when using external Google services; and IT or technical service providers engaged by us.

In addition, data may be transferred to tax advisers, legal advisers or other professionals bound by confidentiality obligations, where necessary, and to authorities or public bodies where we are legally required to do so.

We do not disclose or sell personal data for third-party advertising purposes.

Where required by data protection law, service providers engaged by us are contractually obliged to process personal data appropriately and in compliance with applicable regulations.

 

12. International Data Transfers

When using Wix and Google services, personal data may also be processed outside the European Union or the European Economic Area.

Wix may process data in the European Union, Israel, the United States and other countries.

The European Commission has adopted an adequacy decision for Israel.

Where personal data is transferred to countries that do not provide an adequate level of data protection, appropriate safeguards and the applicable legal transfer mechanisms are used.

These may include adequacy decisions, the EU–US Data Privacy Framework and Standard Contractual Clauses approved by the European Commission.

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13. Data Retention

We generally retain personal data only for as long as necessary for the respective purpose of processing.

Enquiries that do not result in a booking or other contractual relationship will generally be deleted no later than 24 months after the last substantive communication.

If an enquiry results in a booking or business relationship, the necessary information may be transferred to our guest, booking, administration and accounting systems.

Contractual, booking, payment, accounting and business records are retained in accordance with the applicable statutory retention requirements.

Data may be stored for a longer period, particularly where statutory retention obligations apply, outstanding claims or payments need to be resolved, the data is required for the establishment, exercise or defence of legal claims, or judicial or administrative proceedings are pending.

Once the purpose of processing no longer applies and the statutory retention periods have expired, the data will be deleted or, where necessary, blocked from further processing.

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14. Obligation to Provide Personal Data

Providing personal data through our website is generally voluntary.

However, certain information is necessary for us to process an enquiry, check availability, prepare an offer or arrange a requested booking.

Without this information, we may be unable to process your enquiry or may only be able to do so to a limited extent.

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15. Automated Decision-Making and Profiling

We do not use exclusively automated decision-making processes that produce legal effects concerning you or similarly significantly affect you.

Hotel Tenne does not carry out personal profiling for its own advertising purposes through this website.

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16. Your Rights

Subject to the applicable legal requirements, you have the following rights in particular:

• The right to obtain information about the personal data we process about you.

• The right to request the correction of inaccurate personal data.

• The right to request the deletion of your personal data.

• The right to request the restriction of processing.

• The right to object to the processing of your personal data.

• The right to receive your personal data in a structured, commonly used and machine-readable format, where the legal requirements are met.

Where processing is based on your consent, you may withdraw that consent at any time with effect for the future.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise your rights, please contact us at:

info@hotel-tenne.com

We may ask you to provide appropriate information to verify your identity.

 

17. Right to Lodge a Complaint

You have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your personal data violates applicable data protection laws.

The competent Italian supervisory authority is:

Garante per la protezione dei dati personali
Piazza Venezia 11
00187 Rome
Italy

 

18. Data Security

We implement appropriate technical and organisational measures to protect personal data against loss, unauthorised access, alteration or unauthorised disclosure.

Data transmitted through this website is encrypted using HTTPS or TLS.

Nevertheless, complete security cannot be guaranteed when transmitting data over the internet.

 

19. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy if the technical features of our website, the service providers we use, the nature of data processing or applicable legal requirements change.

The latest version of this Privacy Policy is available on this website.